Cancellation Policy
Haven Rest Retreat is a Spanish Company and is submitted to Spanish Law.
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All purchases of Haven Rest Retreat services are final and non-refundable. This includes online purchases of trips abroad (such as retreats or leisure activities), in accordance with consumer laws. We strongly recommend the purchase of travel insurance to cover any unforeseen circumstances that may require you to cancel your trip.
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However, Haven Rest Retreat reserves the right to withdraw from the travel contract or cancel the travel contract after the start of the journey, and will offer a full refund in the following cases:
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a) If the implementation of the trip is disturbed by the traveler despite an appropriate warning by Haven Rest Retreat. The same applies if the contract partner behaves in an unreasonable manner contrary to the contract. Haven Rest Retreat retains the right to the tour price, and any additional costs for return transportation shall be borne by the disruptive party.
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b) If, 3 days before the start of the trip, the minimum number of participants is not reached (unless otherwise stated, the minimum number of participants is 10 persons for a retreat and 8 for a teacher training). In this case, the customer will be refunded the costs of the event, excluding any arranged flight services, which must be borne by the customer.
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c) In case of an incorrect booking, incorrect offer (room, price, program) or incorrect occupancy. The customer will be refunded the total cost of the registration.
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